Customer Testimonials
Excellent experience buying my Acura Integra.
Brian C. was a great salesman who provided complete information on the 2024 MDX that we purchased. His willingness to have patience while my wife worked through choosing between the MDX and the RDX was incredibly professional. Thank you for the great service!
If shopping for an Acura, you need to first go to Fresno Acura. And if you do, ask for Brian Cass. He is friendly, respectful and does not pressure you. He knows the Acura vehicles well and can answer any questions you have. Everyone we interacted with at Fresno Acura was friendly, pleasant, and accommodating. I highly recommend you give them an opportunity to put you behind the wheel of your new Acura.
We had the help of Jared, which he did an amazing job, great customer service, overall just great. He was very welcoming and just understanding of what we were looking for. I can honestly say that out of any dealership I went to he was the best with his customer service, he took us through the process of the car and gave us many option as to what we were looking for. Mind you it was taking a while to finalize the whole process but he was still waiting with us, and even through Acura had closed Jared still made ...
first i would like to say huge thank you to Brian! My family & I went browsing for my first car and had lots of questions about a volkswagen beetle they had in their lot. We left an hour before they closed but couldn’t leave it behind & eventually went back to further look into it. Brian was able to answer every question we had & even stayed past closing time to ensure we had every question & any concerns covered. Being helped by Brian made buying my first car truly a great experience.
We had a wonderful experience purchasing our new Integra. Brian Cass took the time to explain everything to us and was very helpful.
I am really impressed with the knowledge, training, experience, customer service orientation, responsiveness, professionalism and follow through of Brian Cass. Brian’s attention to detail and patience during the test drive was remarkable. He seems to be obsessed with providing his customers the highest possible standard of care and customer service. Brian is honest, hardworking and genuine.
Fresno Acura provided us with the best customer service. Bryan Cass was very patient, we called to inquire about the new Acura MDX Type S and was very helpful in answering all our questions. Once we go to the dealership he showed us all the features and was very detailed with everything this car has to offer. Brian also provided us with excellent customer service which you don't find at many places. We didn't feel rushed and everything went smoothly. Thank you Brian and Fresno Acura! We have recommended this place to many of our friends and it'...
I highly recommend Fresno Acura for your car purchase. They made my experience very comfortable, welcoming, and enjoyable. Clint was very welcoming from the moment I stepped in the door and then introduced me to one of his best salesman Brian. Brian worked with me the whole way through the process from driving the car, to the loan process all the way till the end on Congratulating me on my new car. Other car lots I have been to have been unprofessional, pressuring, and we're out to benefit themselves. This lot was a completely different experience. When all was ...
I don't normally leave reviews, but I feel like with all of the negative feelings people have toward the car buying process I need to highlight when something goes right. First, my salesman, Brian Cass, was one of the nicest people I have ever worked with. Not pushy, answered all of my questions, and was extremely helpful. We ended up purchasing a used MDX and were very happy. As I drove off the lot I noticed a weird sound. Knowing that used car purchases are without warranty, I called Brian and explained the situation anyway. Brian told me to ...
The ENTIRE team was amazing in working with us to get approved, even though we were challenged buyers!! They STILL got it done!! We are so so thankful and LOVE our new car!!!!
I wanted to come on here to say a BIG thank you to Brian Cass. He was hand down the BEST sales person I have ever dealt with. Not pushy and very patient. He made sure all my questions were answered and gave me all the information I needed. I didn’t feel rushed. Totally felt like he cared about helping me make the best choice for me. I truly appreciate his time and if I ever need another car I definitely would be using him. In finance Michael was also great. Fun to talk to and very easy going. ...
We had a great experience with Brian at Fresno Acura. He was very professional and caring about our entire purchase process. Thank you Brian for helping and making us feel welcomed and comfortable. I highly recommend him for your next vehicle purchase.
Nice people, great cars.
We had a great experience with Brian Cass! He sold us our 2024 Acura MDX and really took care of us through the whole process. He went above and beyond to secure our desired car and ensure it was ready for us! We appreciate his professionalism and are so grateful for the experience. I highly recommend Brian for your next Acura purchase.
Best car dealership in town. Daniel the service manager is the absolute best. He cares about his clients car quality and safety. Garrett in sales is friendly, knowledgeable and conscientious. The absolute best team..
Out of all the dealerships we went to were not it. It was either they were to pushy or not giving us much information we needed. Going to Acura was our 5th and Out of all representative in each dealerships Brian was the number one. He help us and given us advice, he was willing to work with us and to get me approve. He was excited for me because it was my first car, as much I can say is I appreciate the service that was given to me by Brian Cass! Keep doing what you do and I ...
I spent a month working with Brian Cass against a number of other Acura dealers around the state. He and his manager were willing to work with us on a reasonable price on a really specific unit. While we weren’t able to get what would’ve been my “dream car”, we settled on a unit that had more than what I had anticipated for far less than what I was expecting to pay. He’s another Honda enthusiast, owning a similar classic Civic to myself so I felt I was in better hands knowing I was dealing with someone ...
I had a fantastic experience with Acura Fresno! The car itself speaks for its quality, but what made my purchase even better was my salesperson, Brian Cass. He made me feel confident in my decision to buy the new MDX by understanding my needs for work and how I would use the vehicle. Brian's knowledge about the MDX and its competitors was impressive, and he explained the warranty and financing process without any pressure to buy. I loved that I could ask questions via text, and he always responded quickly. Brian is a great guy, and I will definitely ...
Brian provided a BEYOND OUTSTANDING experience buying my first ever Acura today!!! I am forever grateful for such an amazing time, he fulfilled 2 of my dreams! One of them being my brand new car and another being one of my favorite artists giving me a personal shoutout and congratulations! I’m still smiling from ear to ear and super stoked! Thank you SO MUCH again for everything Brian! You are the absolute best EVER!!! 10000000% would recommend shopping at Fresno Acura! Make sure to ask for Brian cuz he will go above and beyond for you without a doubt! Thanks again!
We had a great experience buying our car. Brian Cass was absolutely fantastic, and made the process seem more like hanging out with a good friend. It was nice to receive customer service that matches the quality of the Acura brand.
My car had trouble stemming from a recalled part. I was concern at first it was something much larger. Luis made the process of getting the recall part replaced as smoothly as possible. This level of customer service and care, is why my next new car purchase will be another Acura. I'm glad I brought it into the dealership to get it resolved.
We had a good experience with Brian today. He was very welcoming and very informative/humble. He walked us through the process and made sure we were satisfied with our options. Overall the best experience I ever had car shopping. Definitely recommended Brian.
In 2013 we bought our first Acura here at Fresno Acura. It was the best car I've ever owned but after 10 years it was time to replace it. Yesterday we purchased a 2023 Integra and the entire staff worked together to make it a very comfortable purchase process.
I been bringing my RDX here for service they are great . I was treated really good the service was great because of their services I even ended up trading my car they found the best deal for me and valued my business. Fresno Acura a great Dealership you can trust and buy . Thank you Acura
Just want to thank Harris Prieto and the staff at Fresno Acura! Made it one of the easiest transactions I’ve ever had. Ask for Harris he will make sure you are well take care of. Thank you guys!! We love our new integra
Everyone was great! Garrett was really nice and honest and got me the car I wanted and I love it so much. My husband loves it so much and plans on gettIng an Acura too! Thanks guys!!
The first time I have ever truly loved buying a car! My husband's commuter car was having major issues. We know it was a horrible time to purchase a car. Used cars were almost as much as used cars. We knew a few people who always had Acuras and loved them, so we decided to check them out. There were no sales games, they were attentive but not pushy at all. We found out that a new Integra was only a few thousand more than a Civic. It didn't make sense, the Integra is a much nicer car. ...
We have taken are Acura TSX here since we bought it in 2013. Great service department with very good representatives. Daniel takes great care of us.
I won't take my Acura anywhere else. Friendly staff and great service 👍.
Great experience all around ! Started the process in August and ordered the specific car we wanted, it arrived sooner then expected and we were kept informed throughout the entire process. Brian our salesman was extremely professional and patient, made buying a new car very easy. The entire staff was friendly and inviting since day one , we couldn’t be happier!
We had a great experience with Ed in Finance and Salesman Jared did an outstanding job taking care of us. Financing was straight to the point no extra fees or hidden costs. Ordered a 2022 TLX Type S, car is a Beautiful Machine. Work area was neat and clean. Everything was smooth. Customer service was great. Thank you guys for working with us and getting us the car that we wanted.
Service center called us last minute to bring our RDX in service and to add luggage rails. The work was completed quickly and the look is very nice. Unfortunately, they passed on washing our vehicle because we just had it washed that same morning. We ended up with a much dirtier vehicle than when we arrived. It was dusty from the shop and the windows had water streaks because they rolled them down and then back up without wiping them down. They also left prints on the windshield. The sales staff has been nothing less than great. In particular, long ...
Best Auto Dealership I Have Ever Had a Relationship With, 5 Stars.
Nice clean office and waiting area. Also Friendly staff, I have seen a lot of bad reviews about Daniel and honestly my experience was great. He is not a bad person as the reviews make him out to be. My experience was good, I was explained for everything that was going to happen with my car through out the process. Was pleased with my experience maybe some people have higher expectations and expect more out of others but honestly do not put to much trust in bad reviews. At the end of the day we all have different levels of ...
Daniel Weimer is a great guy and is very helpful and very nice.
Good honest dealership.Eric from All american muffler.
Fantastic
Out of all the dealerships I have been too, this one, by far, has given the best customer service. Super friendly staff, and each with great sense of humor! Thank you, Acura of Fresno.
The customer service here was outstanding. I am very hesitant to get my car serviced because of bad experiences. At one point I even drove to the dealership in Modesto for service on my 2019 Acura TLX. The female owner called me directly to find out how my experience was and what could be improved. It’s so nice to see a lady owned business who truly cares about their customers. I could tell that they paid attention to detail with the snacks and drinks offered in their waiting area. Every lady in the reception area gave me some kind of ...
There was miscommunication between service advisors, which resulted in not much information being passed to me as to why my car was delayed with being worked on. I was originally quoted a timeframe of less than a day which turned into more than a few days. Nathan the Service Manager was a great help with reaching out to me to explain in detail of what the situation was.
I recommend Jerred at Fresno Acura. We had a great experience with him. He’s definitely not pushy. He’s very kind and knowledgeable. We will for sure go back to him for our next car!
First time taking my car here for some regular maintenance and had a great experience! Was provided great service from Daniel and the other gentlemen who’s name I didn’t catch. I also really appreciate the fact that Fresno Acura even offered a shuttle ride home or to pay for my Lyft since the shuttle was doing another drop off at the time. Overall great experience, I wouldn’t hesitate to bring another vehicle here!
Great customer service! Will definitely be coming back for future purchases, love my 2021 Acura RDX! Thank you Garrett for the great customer service
Very satisfied, A big Thanks to service advisor Jonathan. I Was treaded respectfully and professionally. Definitely recommend coming here!!
Gave the salesteam a shot at selling me but they judged me and maybe just assumed i couldnt buy...so i bought my car in San Jose....Buut...my car has had an issue or 2....Service Manager David Skinner there at Acura Fresno has gone the extra mile to make sure im taken care of...and i have to say...hes restored my faith in this dealership...Big 5 star review for David Skinner!!
They providing good service
Car was having trouble starting. Took it down to fresno acura service department. replaced the battery which was still under warranty. Was in and out in 1 hour.
Salesman as friendly and enthusiastic, but not overly pushy. I would not hesitate to go here again.
It was good, Garrett was a great salesman
Awesome! Very knowledgeable staff can't wait to go back and buy my suv.
We love our Acuras and Harris P has been our salesperson for all three suv's. We have always had great experiences.
Great customer service they treat everyone as family providing rides to home plus I like their honest in repairing
Excellent service. Highly recommended.
This dealership is like no other. Great sales staff, no pressure sales tactics, easy to deal with and their service dept. is 1st class too. Sales Rep Harris is great to work with. Just bought our 2nd Acura from them today...moving from BMW to Acura. Very pleased.
Employees are very hospitable 😬
super friendly very helpful best place to buy a new car
Want to share with everyone that I had the very best salesman at Fresno Acura, and the best salesman I have ever met, and I've bought many vehicles in the past 40 years! Jazzy Pahal met me on Sept. 26 as I was coming into his dealership! Jazzy worked with me endlessly for many hours that day, and he continued to impress me with his salesmanship, his dedication to Fresno Acura, his kindness, politeness, and his knowledge of the Acura RDX that I was very interested in! Furthermore, I was impressed with Jazzy"s overwhelming kindness and politeness. After I ...
Loving my Acura RDX and the salesman Edward was a pleasure to work with.
This Dealership has the best customer service I have ever experienced! Jazzy came in on his day off to show me the TLX I wanted. Mike went well out of his way to help me get that TLX. Steven also gives excellent customer service and greeted me before I even walked inside. I definitely recommend Acura of Fresno!
Didn't visit there,was across the street at covered California
Great first time experience buying a car, great hospitality. Thank you Paul, Mike, and Jared. Thank you guys for everything.
Great customer service
I did not have an appointment for an oil change and tire rotation today. As I drove into the service area, I saw 3 cars and resigned myself that I would be there awhile. BUT I was told that it would take only 20-30 minutes!!! The service Dept is courteous and always kept me updated. And besides that they washed my RDX!! Love these guys!!
Good service and great attitude👍🏼
First time in the service department and to say that I was impressed is an understatement. Steven was great at explaining (regular maintenance done)👍🏼👍🏼 and it was prompt considering all this covid chaos
Purchased a MDX, really nice experience, quick and easy paperwork, Harris Prieto excellent customer service.
Best service department in the industry!! Thank you!!
Daniel in the service department is amazing. Very professional and easy to work with .
The service department is always very friendly when I take my car in for service. I’m usually in and out within 45 minutes and they explain everything at the end. However, they normally ask me if i want my car washed and they didn’t this last time.
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed to be replaced but not all four.
I have bought many new cars over the years and Fresno Accura has been the most pleasant new car buying experience this I have ever had.
If you are looking to purchase a New or Used Acura or any car, go and visit Fresno Acura. I had an amazing experience with this dealership. They are friendly and provide great customer service. During my wait to get my car financed, Edward Ramsey, who was my dealer, checked up on me a number of times to make sure that I was comfortable. My overall experience with this dealership was amazing. Edward got me in the exact car that I wanted and even had the car detailed for me. I will definitely come back to purchase from them again. ...
