Customer Testimonials
I came in early (20 mins. before regular sales hours), but was still eagerly helped right away. Everything went smoothly. Car exam, test drive, paper signing.
Extremely helpful and care about your opinion. At another store I was told I needed all four tires replaced. Fresno Acuraconfirmwd that one needed to be replaced but not all four.
I have bought many new cars over the years and Fresno Accura has been the most pleasant new car buying experience this I have ever had.
If you are looking to purchase a New or Used Acura or any car, go and visit Fresno Acura. I had an amazing experience with this dealership. They are friendly and provide great customer service. During my wait to get my car financed, Edward Ramsey, who was my dealer, checked up on me a number of times to make sure that I was comfortable. My overall experience with this dealership was amazing. Edward got me in the exact car that I wanted and even had the car detailed for me. I will definitely come back to purchase from them again. ...
Exceptional customer service!!! Thoughtful, friendly atmosphere. Never a pain to have to get car serviced. Always very well looked after. Cookies and coffee are killer!! Love love love Fresno Acura! Thanks for all your hard work guys! Your dilligence and patience demonstrate the pride you take in your workplace and customers. The most important and appreciated components my boyfriend and I always appreciate are your positive attitudes your smiles and your concern in our Acura experience- whether it's our first visit our our hundredth. The valley heat doesn't ever falter the atmosphere of this dealership. Always a pleasure ...
Everone there was very pleasant! I live the dealership and the car, it was the best experience I has with buying a car! they are all awesome! I love the follow up! If you are considering buying an Acura or a car in general go to this place ASAP! thank you everyone at Acura and especially Brian Wade!
I gave it this review because I ways asked to. If I wasn't satisfied with sales person or dealer then you would get a drifferent review. Thank you\Jim Bardini
Harris and Clint always easy to deal with. i have bought many cars their as well as reccommending to others. Harris is up to speed on all the cars and always goes the extra mile.
Fresno Acura went above and beyonf to help me get what I wanted for my transportation needs. I am happy that I have continued to do business directly with Acura. I believe that I have been treated very well by Fresno Acura in providing me what I needed. I am very happy with the results of my purchase and that I was able to not only get the loan but also get a better long term relationship with Acura by protecting my car with options provided by financing Carol Torres
I've dealing with this dealership for about 3 years now. The two persons I've been dealing with most of the time are Tom Simpson and Harris Prieto. Both of them have been great to me. They always try to help and make time to talk and explain things. Tom is always understanding and tries to get me the best option available to him. Harris sat with me several times to show me the newer models and discussed the different buying options. The reception staff are also very friendly and welcoming. Overall I like this dealership a lot and would ...
My first experience with the dealership. From 1st impression I am looking forward to returning for service on my new car and meeting more staff and learning more about Acura. Was very pleased with the sales personel from 1st introduction to the test drive and through the final paperwork. Very friendly, personable, and efficient. Gene Babcock Fresno, CA
Fresno Acura was a painless experience and Brian Wade our salesman was professional, had exceptional knowledge of the Acura TL and was very receptive to our needs. My wife and myself went to other Acura dealers in the valley, but by far Fresno Acura is a step ahead of the rest.
Every single person at this dealership treats CUSTOMERS the way they should be treated. Harris is an exceptional salesperson who seems to always have time for your questions and makes himself available well after the sale!!
FResno Acura is the BEST dealership in Fresno. I will continue going to Fresno Acura for my future purchase. I will recommend family and friends to Fresno Acura. GREAT job.
I’m a first time car buyer and they were very helpful. Jerry walked me through the process and I did not feel pressured to buy. They showed me cars in my price range that I did not think I could get. I loved the experience and will recommend to family and friends.
Fresno Acura has excellent customer service, there empoloyees are nice and friendly, all the times I've taken my car to get serviced they do an excellent job.
Totally awesome care from all employess of FresnoAcura in every aspect of the job from sales to finance to management tto service! I recommend everyone I know to see this dealer! and in particular Harris Prieto
Harris has provided personalized care to our family for several years. We have purchased two MDX's from Harris. We also referred my parents who bought a MDX. Harris is professional, thoughtful and very knowledgeable. He is also patient and listens to our needs. He treats our kids with kindness and always calls them by name. We are all raving fans of his!!
From the service department to sales to the ownership of this dealership, personal service and excellence in customer care plus quality service and product line keeps me coming back over and over for more than 25 years! The customer friendly waiting room is a plus. The attractiveness and cleaniless of the showroom is superb.
One word says it all: "CLASSY." Top notch service from beginning to end. This is my second Acura vehicle from this dealership, and I will be returning in the future. Hats off to Ed Ramsey for making the buying/leasing experience enjoyable.
Mr. Ramsey in sales was fantastic. He really worked hard to get us a great deal on the exact vehicle we desired with no pressure tactics. This is our fourth Acura through this dealership and we wouldn't consider going anywhere else. Such a pleasant experience! As far as service- Carey T. always delivers on whatever work is agreed upon and I recommend him completely without reservation!
I've purched three or four cars from Harris and each and every time Harris has gone way out of his way to make sure we are in the right car at the right price for my family. Harris will even call me PROACTIVELY when he sees a package that the thinks works well for our needs and that alone keeps me in Acura's. I cannot tell you how many times Harris has had to help me reinstall my cell phone into my car - he does it every single time with a smile. He's a good man. ...
Jerry was very knowledgeable and non aggressive with the sale of my Acura MDX. He knew all of the selling points of the vehicle. His retention of information was quite amazing. I liked him.
Jerry was patient and very professional when I purchased my new TSX. I appreciated that he listened and worked on my timeframe. Clint was straight forward and honest and made the purchase enjoyable.
Jerry was a great help to me when I purchased my 2008 Acura TSX. He was a pleasure to do business with and will recommend him and Fresno Acura whenever given the chance.
My experience at Fresno Acura was superb. I enjoyed all of the friendly employees and the service they provided was outstanding. Edward was very helpful finding me the exact car I wanted. Also by guiding me through all of my new cars capabilities and bluetooth setup. Great dealership with no hassle when you go into purchase your vehicle. Will definetly highly recommend this dealership and will be back as well for my next purchase!
Excellent customer service at time of sale and after. First service visit was great and they even went above and beyond to buff out a paint scrape I got pulling into the garage. I came to pick up the car, which just got a complimentary cleaning, and noticed the obvious scraping was hardly visible. The best part was I never even asked for this to be done. A+ sales and service.
There are many cars that a person could purchase; but not that many dealers with exceptional people that always give you 100% service. Harris Prieto has sold me probably 9 cars in the last 13 years; always the best of service and they make sure you are pleased with your purchase and that you have all the knowledge you need about the car you are getting. From the service department to the girls in the office, the friendliness that Fresno Acura offers is by far the best experience I have ever encountered. No matter what car a person is looking for, I ALWAYS ...
Beyond excellent service. They take unconditional care of customers. They have definitely won me over. I will be their lifetime customer. My best friend was the first experience. She bought an Acura TL and the service was so awesome that I came back to get my car a Lexus IS250 and now my sister is trying to buy hers here too. I would highly recommend you go visit this awesome team at Acura Fresno.
This was a wonderful experience. Our salesman Harris was wonderful, not pushy, very knowledgeable about the car, quick, friendly, and helped us learn how to use everything in the car. The showroom was beautiful, All of the people we worked with were so kind. This was a great experience and we also love our car! Sharon Patterson
The sales staff and management are professional, friendly, and honest. The service staff are the best I've ever encountered. We've purchased two cars so far, and I plan to go back for all our future car and service needs.
Very helpful from begining to end and never any pressure to purchase. He gave us all the information that we needed in order to make a good decision.
Brian and the rest of the team at Fresno Acura were great! He answered all my questions and review my options. The follow up has exceeded my expectations.
Harris is very friendly and easy to work with. My family has purchased four cars from Harris in the past few years. I would recommend Harris and dealership for the purchase of any new or used car. The service department is very friendly and accomodating as well.
Harris has been our sales person for the last 3 or 4 cars we've purchased. He is very professional as is the rest of the dealership. We won't go anywhere else to purchase a vehicle!
I would definitely recommend Harris Prieto at Fresno Acura, to anyone who is in the market for a car. We have bought four cars from him within the past ten years. We are repeat customers, because Harris is an honest, hardworking person. His outstanding work has definitely earned our trust. He knows Acura's inside and out. I have given Harris Prieto all fives in your above survey. Thank you, Joan M. Shimamoto
I have had nothing but great service at Fresno Acura. All of the staff members are very professional and friendly. They always go above and beyond when it comes to customer service and that's why I have bot my last three vechicles from them. My first two cars were brand new. When I bot my third care from them, it was used and I was very skeptical that they would give me the same great service. I had nothing to worry about. I've had my new, used car for almost a year now and and I am very, ...
I believe that the fact that we just purchased in June our fifth Acura MDX from Harris at Fresno Acura says it all. Not only are we completely satisfied with the product, but we are overwhelmed with the quality of service and the personal attention that everyone whom we have come in contact with provides when we enter the door of Fresno Acura. It is all about service and for that reason we plan on continuing our relationship with this agency. We have recommended Fresno Acura and Harris Prieto to many friends and will continue to do so.
I was in the process of making a buying decision between a Lexus and an Acura. I test drove both vehicles and was very impressed with both. The cost of both vehicles was similar so I wanted to take some time to think it over. What finally swayed my decision was the experience I had with working with Harris. Both cars were just as appealing, but I felt that Harris was easy to work with and trusted that my experience with the other employees at the dealership would be the same. The service deparment has been a pleasure to work ...
Whether for car service or buying a new car, Fresno Acura is a customer-based business. Salespeople, mechanics, and secretaries greet me with a happy smile and hello. My salesperson, Harris Prieto, was genuine, a great listener, informative, but never pushy. He is professional, yet like family - senses when a family needs to talk alone, and offers beverages. His sincere, polite, and friendly demeanor made him my go-to guy when purchasing other cars for family and recommending him to friends. Because of his patience and love of helping people, many times I have gone back to him for help on ...
Harris Prieto is an excellent salesperson who cares about his customers. Harris and other staff are helpful, knowledgeable, and friendly. My transaction closed smoothy and fast. I would recommend Fresno Acura to anyone in the market.
Working with Harris Prieto was a pleasurable smooth hassel-free experience.He was very friendly courtious and professional.I would gladly recomend Fresno Acura to friends and family.
Brian was extremely helpful with the purchase of the 2008 Acura RDX that we bought. Originally we were looking at the MDX model because we owned one of these before and it was and still is the best car we've ever owned! Our objective this time was we wanted something similar to the MDX but maybe not quite as big. My wife loves sitting higher in an automobile when she is driving. The RDX filled the bill exactly. We are really enjoying this car and the comfort it provides to us. The service at the Fresno Acura dealership is second ...
I bought my Acura 4 years ago from Harris Prieto. His customer service was awesome and the car has been a dream! Thank u Fresno Acura!
This is my second Acura - I love Acura. The staff, sales and services are EXECELLENT to work with. The dealership is very clean. I would highly recommend Fresno Acura to friends and family. Harris is the BEST!
Brian, the Sales Manager and staff were extrememly helpful. They tok very good care of my wife and I. We both recommed Fresno Acura without reservation (and have already with many of our friends).
We haad a great experience with Brian when purchasing our new TSX Wagon. The dealership sent out a message that they might have a vehicle we wanted (I'd been in several time inquiring about the wagon) and I went in the next day to check. Brian was actually on the phone to my wife when I walked up to his desk. We mad ethe deal with no drama and I was out in short order. I did not expect a deal on this vehicle, since availability was almost zero, but was not gouged either. I got exactly what I ...
Everyone was very easygoing. There was not much pressure as in other dealerships. Everyone was professional and courteous. They were informative and helpful in in our decisionmaking.
I worked with Harris Prieto when trading in my Acura TSX and he was by all means the best at what he does! He was patient with me and discussed every single option possible. When making such a big decision as purchasing a new vehicle, that kind of customer service is appreciated. Thank you so much, Harris!
Brian provided an exceptional experience and worked hard to get me the car I wanted at a price I wanted to pay, go ask for this guy. You won't be sorry. We love our new car.
Brian was great. I live an hour away, and in order to accomodate my schedule, he met me at the dealership late one afternoon on his day off.
The sales staff, from Harris, right on up to the owner Theona(?) of Fresno Acura is quite simply, the most courteous, helpful, and enjoyable car dealership sales staff I've ever encountered. The same can be said for the the service department, headed by Stacey.... I have had such positive experiences at this store, that I do not see a need to ever car shop at another dealership. Strong Work team!
We have now purchased 3 Acura's from Harris Prieto at Fresno Acura. He is extremely attentive to our needs and keeps us informed of the latest vehicles to meet the needs of our lifestyle. The staff also keeps us informed on service promotions. This dealership is great!
The above employees customer service is superb. They helped me all through out the sales processing, explained to me every details that I needed to know and are willing to help me if the need arises.
Brian is very prfessional. He answered all my questions. At no point I felt any pressure at all to purchase, but we ended up purchasing two vehicles. Everything about this dealership is top notch, from all the staff to the showroom. I would strongly recomend Brian Wade and this dealership.
I would like to thank Harris and the rest of the staff at Fresno Acura for a very enjoyable buying experience. Harris was outstanding with his complete knowledge of a very complex car. The price of the car and the amount given for my trade in were well within the acceptable level. This is my second TL that I have purchased from Fresno Acura in the last six years. I don't see how customer service can get any better than the service given at Fresno Acura.
Great customer service and product. Phil was great, very accommodating and he gave my kids cookies. I would definitely return to this dealership for future business
I came in to the dealership after meeting Edward at the grocery store. He was very pleasant and he was not at all pushy like what you would come to expect from the other car dealerships around town. He was upfront and honest with us and even though we did not purchase a car from him at that time we do plan on comming back to him soon for our new Acura. Keep up the good work!
EXCELLENT customer service!! We had a wonderful experience working with Jerry Ford and Jason Garcia and we are EXTREMELY satisfied with the purchase of our 2007 Acura TL. They were very patient and not pushy, extremely informative, knew about the product, and Jerry built excellent rapport with us as customers that he would definatley be considered when referring family/friends!
Brian Wade was very patient with us. We looked for cars over a month, he was not pushy, but gave us a lot of information so we could make a wise decision. The rest of the staff we worked with were very easy to talk with and made it easy to finish buying the car.
Great Experience!!! No high pressure, let us drive as many cars as we wanted. Found the perfect Car for us. Brian was fantastic to work with!!! Tommy and Carey Leon
We have purchased 2 cars from Fresno Acura in the last couple years & each time they have far exceeded any other dealership experience. There is definitely something different about Acura employees! They are always inviting, friendly, trustworthy & never pushy. They know how to make the car buying experience fun! Our salesman, Ed Ramsey, made our recent purchase quick, easy & smooth! Jason (Manager) & Mike (Finance) were also great to work with! Even though it was just my daughter & I, they treated us with respect & honesty! Thanks again Fresno Acura!
Clint and Harris were very great to work with - no pressure at all - very knowledgable about the car - overall a great experience - I would highly recommend Fresno Acura as a dealership and Acura as a luxury car. The best part of the car buying experience was the personal service and time spent explaining all the features of the car and how everything works - very informative.
My experince in purchasing my 7th Acura from this dealership could not have been more pleasant. Harris Prieto is amazingly knowledgeable, answered questions about other makes and models. He explained the attributes of each Acura model, took time to answerI felt completely taken care of.
Jason the sales manager was committed to addressing my trade in value on my 08 MDX and sale price of the 2011 MDX. Jason was efficient on time and did not keep me any longer than necessary, to make a deal. The service was fairly quick and they were very accommodating to my wife and 2 yr old daughter. Mike the fiance gentleman was very effective on giving me my options for additional warranty extensions available at Acura. Mike was also quick on getting me in and out as fast as possible. Over all, the Fresno Acura team provided great customer service and ...
We've purchased three Acuras from Harris Prieto over the years. He made the process so painless and you can really tell he knows a tremendous amount about the product. He's friendly and works hard to make sure you get what you want and are happy when you leave. I HIGHLY recommend Harris and Fresno Acura.
It is a great experience to be treated with respect and professionalism, especially when you are making such a large purchase. Thank you for a start to finish quality and care. Not only was the place clean and well presented, the sales people didn't all pounce the minute you walked in the door. That is a big deal. I like when they are easy to work with and not so hung up on selling that they lose focus on the person. Thanks!
Rod was a great help to us. We went in not knowing what we wanted and he helped us make a great choice. Just when we thought we had sold our old car it fell though. We called and asked can we now trade in our car and his answer was of course bring it in he even came in on his day off to help us. We got a great price and every thing worked out just fine. Thanks to Rod Hudson. If your looking for an Acura go to Fresno Acura and ask for Rod Hudson.J
When we had major and costly transmission work needed for our 2003 Acura MDX, Tom Simpson went out of his way to consult not only his dealership but the Acura company as well to obtain the most economical price for the needed repairs. We have purchased more than one new models from this Acura dealership here in Fresno and would recommend this dealership to others who are in search of buying a new car. Thank you, Tom for your reliable and quality service! Thomas Young
